The Future is Now for Information Access

An interview with Microsoft's Steve Ballmer in the in the San Francisco Chronicle regarding Steve's thoughts about the future of technology, information, and Microsoft (including their competition) sparked a few things regarding the Personal InfoCloud and Local InfoCloud. It could be the people I hang out with and the stay-at-home parents I run across during the day, but the future Ballmer talks about is happening now! The future will more widely distributed in 10 years, but the desire and devices are in place now. The thing holding everything back is content management systems that are built for the "I Go Get Web" and people implementing those systems that see technology and not a web of data.

Let's begin with Ballmer's response to the question, "Ten years from now, what is the digital world going to look like? To which Ballmer responds: A: People are going to have access to intelligence in multiple ways. I'm going to want to have intelligence in my pocket. I'm going to want to have intelligence in my TV. I'm going to want to have intelligence in my den and in my office. And what I may want in terms of size, of screen size, of input techniques, keyboard, handwriting, voice, may vary.

I think what we'll see is, we have intelligence everywhere. We have multiple input techniques, meaning in some sense you may have some bit of storage which travels with you everywhere, effectively. Today, people carry around these USB storage devices, but you'll carry around some mobile device.

The problem is people have the devices in their pockets today in the form of Blackberries, Treos, Nokia 770s, and just regular mobile phones with browsing and syncing. The access to the information is in people's pockets. The software to make it simple with few clicks is where the battle lies. My Palm OS-based Treo 650 is decent, but it has few clicks to get me to my information. My friends with the Windows version of the same device have six or more clicks for basic things like calendar and address book. Going through menus is not simplicity. Going directly to information that is desired is simplicity. A mobile devices needs simplicity as it is putting information in our hands with new contexts and other tasks we are trying to solve (driving, walking, meeting, getting in a taxi, getting on a bus, etc.).

The Information

Not only does the software have to be simple to access information in our Personal InfoCloud (the information that we have stated we want and need near us, but have structured in our personal framework of understanding). We also interact with the Local InfoCloud with is information sources that is familiar to us to which we have set a means of easing interaction (cognitively, physically, or mechanically).

This "intelligence" that Ballmer refers to is information in the form of data. It needs to be structured to make solid use of that information in our lives. This structure needs to ascend below the page level to at least the object level. The object level can be a photo with the associated metadata (caption, photographer, rights, permanent source, size, etc.), event information (event name, location, date and time, permanent location of the information, organizer, etc.), full-text and partial-text access (title, author, contact info, version, date published, rights, headers, paragraphs, etc.).

These objects may comprise a page or document on the web, but they not only have value as a whole, they have value as discrete objects. The web is a transient information store for data and media, it is a place to rest this information and object on its journey of use and reuse. People use and want (if not need) to use these objects in their lives. Their lives are comprised of various devices with various pieces of software that work best in their life. They want to track events, dates, people, ideas, media, memes, experts, friends, industries, finances, workspaces, competition, collaborators, entertainment, etc. as part of their regular lives. This gets very difficult when there is an ever growing flood of information and data bombarding us daily, hourly, consistently.

This is not a future problem. This is a problem right now! The information pollution is getting worse every moment we sit here. How do we dig through the information? How do we make sense of the information? How do we hold on to the information?

The solutions is using the resources we have at our finger tips. We need access to the object level data and the means to attach hooks to this data. One solution that is rising up is Microformats, which Ray Ozzie of Microsoft embraces and has been extending with his Live Clipboard, which is open for all (yes all operating systems and all applications) to use, develop, and extend. The web, as a transient information store, must be open to all comers (not walled off for those with a certain operating system, media player, browser, certain paid software, etc.) if the information is intended for free usage (I am seeing Microsoft actually understand this and seemingly embrace this).

Once we have the information and media we can use it and reuse it as we need. But, as we all know information and media is volatile, as it changes (for corrections, updates, expanding, etc.) and we need to know that what we are using and reusing is the best and more accurate information. We need the means to aggregate the information and sync the information when it changes. In our daily lives if we are doing research on something we want to buy and we bookmark it, should we not have the capability to get updates on the prices of the item? We made an explicit connection to that item, which at least conveys interest. Is it not in the interest of those selling the information to make sure we have the last price, if not changes to that product? People want and need this. It needs to be made simple. Those that get this right will win in the marketplace.

What is Standing in the Way?

So, the big question is, "what is standing in the way"? To some degree it is the tools with which we create the information and some of it is people not caring about the information, data, and media they expose.

The tools many of the large information providers are using are not up to the task. Many of the large content management systems (CMS) do not provide simple data structures. The CMS focusses on the end points (the devices, software, tools, etc.) not the simple data structures that permit simple efficient use and reuse of the objects. I have witnessed far too many times a simple web page that is well structured that is relatively small (under 40KB) get turned into an utter mess that is unstructured and large (over 200KB). Usable, parseable, and grabable information is broken by the tools. The tools focus on what looks good and not what is good. Not only is the structure of the data and objects broken, but they are no longer addressable. There are very few CMS that get it right, or let the developers get it right (one that gets it right is Axiom [open disclosure: I have done work with Siteworx the developer of Axiom]).

The other part of the problem is the people problem, which is often driven by not understanding the medium they are working within. They are focus on the tools, which are far from perfect and don't care enough to extend the tools to do what they should. Knowing the proper format for information, data, media, etc. on the web is a requirement for working on the web, not something that would be nice to learn someday. Implementing, building, and/or creating tools or content for the web requires understanding the medium and the structures that are inherent to building that well. I have had far too many discussions with people who do not understand the basics of the web nor the browser, which makes it nearly impossible to explain why their implementation fails. Content on the web has requirements to be structured well and the pages efficiently built. The pages need to degrade (not with an $80,000 plug-in) by default. Media on the web that is for open consumption must work across all modern systems (this should be a 3 year window if not longer for the "modern" definition).

Summary

So what is the take away from this? Content needs to be built with proper structure to the sub-object level (objects need the metadata attached and in standard formats). The content needs to be open and easily accessed. Portability of the information into the tools people use that put information in our pockets and lives must be done now. We have the technology now to do this, but often it is the poorly structured or formatted information, data, media, etc. that stands in the way. We know better and for those that don't know yet the hurdle is quite low and easy to cross.

May 23, 2006 in Access to Info, Attraction, Coding, Content Mangement, Devices, Information Creation, Local InfoCloud, Marketplace, Mobile, Personal InfoCloud, PIM, Portability, Standards, Syndication, Ubiquitous Computing, Usability | Permalink | Comments (2) | TrackBack

PC Forum Eventspace - Users Make Content Their Own

PC Forum Eventspace - Users Make Content Their Own seems to have only part of the equation correct.

It seems that the commercial ventures only partly understand the Personal InfoCloud. The panel, as I read the excerpts, (Rob Glaser of Real Networks, Lisa Gansky of Ofoto and Shane Robison of HP) understand users creation of information as content creators. Having used Real products and Ofoto, they do not seems to fully get the personal management of the information very well. These products set barriers to reuse and have poor interaction design.

Lets look at Ofoto, which has a good business model to upload photos to share them and allow the user and their friends to make prints of the photos. The tools for photo management have a lot to be desired. The tools only permit management of the photos for Ofoto's use. Users want more management than these uses. I have been frustrated with photos that have gone missing in Ofoto albums.

The tools do not allow the user to manage information across devices. Moving digital media easily from PC to handheld and to the Web easily and seamlessly should be the goal. This transfer of digital media and content is the idea behind the Personal InfoCloud. This is what keeps the users from using devices and technology in general to help their lives.

Maybe next years PC Forum will focus on better understanding the Personal InfoCloud. In the Great Weird Ideas notes Brett Fausett's ideas on Personal Data for Personal Services is on target with the Personal InfoCloud.

March 28, 2004 in Applications, Content Mangement, Information Creation, Marketplace, Personal Info | Permalink | Comments (0)

Tools to Manage Information On Your Personal Hard Drive

I have been battling the management of information on my personal hard drive on my TiBook. This is one element in my Personal Info Cloud (a self-organized information system that is managed by me and is there to assist me when I need information). I have been finding that my organizational structure is lacking on my hard drive as I have cross-purposes for the information.

An example is I am writing an article and I need to track down a journal article I have downloaded to my hard drive in the past. I store research info on my hard drive in directories by topic areas, such as an IA/UCD directory holding directories on user testing, facets, interaction design, etc. There are times when I am working on an article or essay and have stored helpful resources in a research directory in that project's directory, as I like to have information in close proximity to what I am working on. For each idea I am working on I nearly always have an outline building in OmniOutliner format and at least one graphical representation of the issue at hand, done in OmniGraffle. These two or more data sources are the foundation, along with research that help me further formulate the ideas.

I have gone far beyond what folders can offer, even using soft/symbolic links does not help me greatly. These files need metadata so that they can be better stored for searching, but they also need a project home. The project home should allow for note taking and links to files that are on my hard drive as well as external hyper links.

I have a handful of candidates that have been suggested over this past week from friends at the IA Summit in Austin or once I returned home. I will be downloading and trying them beginning next week (post Christening).

The Candidates

I have already loaded Curio and been trying it for a little more than a week. The tool is not as integrated as I would like. I have not had success dropping PDF or OmniGraffle files into the Idea Space. The external files are held in an organizer, but I can not annotate these files in a more direct manner. The Idea Space is much like a lightweight OmniGraffle and OmniOutliner, which I have and are better tools. I do like the Dossier, which is a questionairre for each project, but I would like to have more than one available for each project as it currently seems is the limit.

James showed me his implementation of iView, which is mostly a digital asset management system. James does most of his thinking in a notebook (possibly a moleskin) and is filled with text and wonderful drawings to capture his ideas. James in turn scans the contents of his notebook into his laptop and uses iView to annotate and view his ideas. The digital assets can be annotated and then sorted and grouped. This seems like it would work for some of my information, but not everything for me. I have not had a scanner for about a year and have not been used to having our new scanner available again so that I could scan in my graph paper notebook.

Jesse brought up VoodooPad as an option. VoodooPad is built on a Wiki technology. I am not a fan of Wiki technology for group project tracking, but for self annotation and having the ability to link to files on my hard drive by drag-and-drop I can see the value. Tanya mentioned she had a similar system using a personal Wiki that worked very well for herself in new environments. VoodooPad may be my next try as I really like having the ability to cross-link ideas.

I have been trying StickyBrain 2 for a few months now, but I have not been fully dedicated to trying it. The initial idea behind StickyBrain works for me, but the interface and the junk preloaded in it have cluttered the interface before I even began. The interface to add info into StickyBrian is very nice as it is in the mouse-related menu (right mouse click for those with such devices). Content in StickyBrain can be categorized, but that can get out of hand. StickyBrain also as a search tool, but unless I have annotated the information correctly, I do not always do so, I can not find it.

Bryan suggested AquaMinds NoteTaker, which I have not seen in action, but the site does offer very good movies that explain how information is entered and how the too can be used. To some degree this is how I use OmniOutliner, but NoteTaker seems to have far more functionality. This will be one I try and compare to OmniOutliner.

Lastly is Tinderbox a note taking tool and idea organizer. Tinderbox's strengths seem to be based on getting this information on to the Web, which is not my initial need. I know a couple people who have been very happy with Tinderbox in the past, but I do not know if they are still using Tinderbox. I looked at this tool when I was thinking about a change from my vanderwal.net weblogging tool that I build, but I was not thinking in terms of finding a tool to better organize my digital thoughts and artifacts of thought.

Conclusion

I will be downloading these of the next couple weeks and I will be writing reviews on them as I try them. I have a couple articles and other items due in the next couple weeks so I may be texting by fire and not having too much time to summarize the results of my testing.

March 5, 2004 in Access to Info, Applications, Content Mangement, Information Creation, Reference, Ubiquitous Computing | Permalink | Comments (5) | TrackBack

A Look at iPIM and Chandler

There are two articles that are direct hits on managing information for the individual and allowing the individual to use the information when they needed it and share it as needed. Yes, this is in line with the Personal Information Cloud.

The first article, The inter-personal information manager (iPim) by Mark Sigal about the problem with users finding information and how the can or should be able to then manage that information. There are many problems with applications (as well as the information format itself) that inhibit users reuse of information. In the comments of the article there is a link to products that are moving forward with information clients, which also fit into the Personal Information Cloud or iPIM concept. (The Personal Information Cloud tools should be easily portable or mobile device enabled or have the ability to be retrieved from anywhere sent to any device.

The second article is from the MIT Technology Review (registration required) titled Trash Your Desktop about Mitch Kapor (of founding Lotus Development fame) and his Open Source project to build Chandler. Chandler is not only a personal information manager (PIM), but the tool is a general information manager that is contextually aware. The article not only focusses on Mitch and the product (due late 2004), but the open and honest development practices of those that are building Chandler at the Open Source Application Foundation for Windows, Mac, Linux, etc. distribution.

November 1, 2003 in Access to Info, Connectivity, Content Mangement, Information Creation, Mobile, Portability, Technology, Usability | Permalink | Comments (0) | TrackBack

RSS on PDAs and information reuse

Three times the past week I have run across folks mentioning Hand/RSS for Palm. This seems to fill the hole that AvantGo does not completely fill. Many of the information resources I find to be helpful/insightful have RSS feeds, but do not have a "mobile" version (more importantly the content is not made with standard (X)HTML validating markup with a malleable page layout that will work for desktop/laptop web browsers and smaller mobile screens).

I currently pull to scan then read content from 125 RSS feeds. Having these some of these feeds pulled and stored in my PDA would be a great help.

Another idea I have been playing with is to pull and convert RSS feeds for mobile browser access and use. This can be readily done with PHP. It seems that MobileRSS already does something like this.

Content, make that information in general, stored and presented in a format that is only usable in one device type or application is very short sighted. Information should be reusable to be more useful. Users copy and paste information into documents, todo lists, calendars, PDAs, e-mail, weblogs, text searchable data stores (databases, XML respositories, etc.), etc. Digital information from the early creation was about reusing the information. Putting text only in a graphic is foolish (AIGA websites need to learn this lesson) as is locking the information in a proprietary application or proprietary format.

The whole of the Personal Information Cloud, the rough cloud of information that the user has chosen to follow them so that it is available when they need that information is only usable if information is in an open format.

Syndicated from Off the Top :: vanderwal.net

October 19, 2003 in Access to Info, Content Mangement, Information Architecture, Information Creation, Mobile, Portability, Standards, Syndication, Technology, Web | Permalink | Comments (0) | TrackBack

Welcome to the Personal Info Cloud

Welcome to the Personal Information Cloud.

In the digital realm we have various pockets of information all tied to clouds. The most commonly understood cloud is the Global Information Cloud, i.e. the Internet. There is a plethora of information in this Info Cloud, but often there is too much information and the users are flooded with information choices and most often can not control all the information is or could be useful to them. Often the focus with content creators and Information Architects is with getting the user and the information together. This attraction interaction between user and information is often were content creators stop. There is little heed given to how the user will consume and often reuse that information.

Personal User of Information

The Personal Information Cloud, or as it was initially stated in the Model of Attraction a rough cloud of information that follows the user, is the next step to understanding how to best create, store, and make information reusable. Two common information elements that are often reused are dates (calendar items) and contact information. Users often want to easily put a date into their calendar on their computer, which can then be synched with their PDA or mobile phone, so that they can remember when a street fair, dentist appointment, cocktail party, meeting, etc. is going to take place. Contact information is much the same to ensure the user will show up at the right place for a meeting, interview, cocktail party, etc. These types of information do the user minimal use just stored in a desktop computer, but have more value in a portable device that the user has with themselves when the time comes that they will need the information. Hence this portability of information that follows the user is the Personal Info Cloud

October 18, 2003 in Access to Info, Content Mangement, Information Architecture, Information Creation, Mobile, Portability, Weblogs | Permalink | Comments (0) | TrackBack